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We got a new job details in Bank of Luxemborg & they are Hiring Candidates for IT Helpdesk
Company Name : Bank of Luxemborg
Company Location : Luxemburg, WI 54217
Job Position : IT Helpdesk
Job Category : Jobs in Wisconsin
Job Description :
Luxemburg Main – Luxemburg, WI
$17.74 – $21.54 Hourly
Bank of Luxemburg is expanding our IT Department and adding a fulltime IT Helpdesk position.
As an employee of the Bank, supports company culture, mission and vision statement to have A Positive Impact on Peoples Lives. Responsible for the day to day activities of the help desk, assisting all levels bank employees with any technical support issues they encounter and providing resolution. Administers and supports the users and banking systems through best practice and technical aptitude.
Principal Responsibilities and Duties:
Provides Help Desk and Support
Independently resolves helpdesk technical support issues over the phone, via e-mail, and in person for the main office and satellite branches, by troubleshooting and advising employees on possible resolutions to solve their technical issues.
Supports users with Managed Service Provider (MSP) troubleshooting and resolution of issues for systems.
Performs and assists in the day-to-day operation of IT department including the fulfillment of user requests.
Tracks, logs and routes problems/requests, and documents resolutions.
Assists MSP as needed with hardware upgrades and equipment deployment.
Administers and Supports the Users and Banking Systems
Communicates with hiring managers to appropriately set up new employees and update existing employee user access in all bank systems as appropriate to the job role and coordinates with Managed Service Provider (MSP) any additional access that is needed.
Assists Managed Service Provider (MSP) with changes, patching, updates etc. on all technologies including but not limited to all users and systems used by the bank.
Recommends, develops, and documents appropriate standards and procedures applicable to bank policies for operation and maintenance of the infrastructure and banking systems.
Collaborates with MSP to provide the most cost effective and efficient systems maintenance.
Monitors the capacity, utilization and performance of our banking systems to ensure the timely and reliable delivery of information to internal and external customers and resolving any outages as needed or escalating to the IT Director as needed.
Establishes and maintains relationships with the vendors and external service providers relative to the MSP and banking systems and communicates with them as needed for problem resolution.
Provides technical leadership, guidance, training, and mentoring to bank employees by using independent judgement in problem resolution.
Works closely with other departments on projects as directed by supervisor.
Knowledge, Skills and Abilities Required:
Enrolled in at least a two-year degree program with at least 1 year of formal education completed in a business or computer science degree required or equivalent work experience. Knowledge of core banking related systems, software, and hardware. Ability to open and follow-up on support tickets with core banking system and other vendors. Ability to work within a ticket-based help desk system and strong customer skills, time management and priority setting skills. Ability to communicate effectively with employees at all levels of the organization.
Approachability, informing, customer focus, problem solving and technical skills.
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