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Tuesday, March 21, 2023

Support Analyst job vacancy in TEKsystems – Jobs in Michigan

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We got a new job details in TEKsystems & they are Hiring Candidates for Support Analyst

Job Details
Company Name :
Company Location :
Grand Haven, MI 49417
Job Position :
Support Analyst
Job Category :
Jobs in Michigan

Job Description :
Equivalent Experience

Support Desk Job Description
We are currently seeking an enthusiastic and energetic IT Support Desk Analyst to join our team. This position will be 2pm to 10pm to support other time zones. The position will train on first shift and move to second after a period of time. The candidate must have a broad knowledge of computer software, hardware and networks. They will aid in resolving a wide range of issues and should be comfortable and confident in basic problem-solving skills.
S/He will be the first level of technical support when our customers reach out for help. As such, it is imperative that the candidate is both technically inclined as well as a patient and engaging individual. Personality is important – the ability to have a casual and non-technical discussion to better understand the problem and diffuse customer anxieties is a must. In a lot of ways, this role is the face of our organization and we do not take that lightly.
Support Desk Duties and Responsibilities

Troubleshoot problems reported by users and analyze and isolate issues
Make recommendations for resolving issues in a calm and methodical manner
Monitor ticketing system service boards, inbound email and receive inbound phone calls.
Act upon requests and notifications following defined procedures which vary by client.
Self-manage assigned tasks in accordance to Service Desk guidelines.
Create and manage workflow incidents within approved ticket and monitoring solutions.
Create and escalate incident response tickets, and coordinate with engineers
Assist in supporting servers, laptop and desktop computers, printers, routers, switches, firewalls, phones, mobile phones, software deployment, security updates and patches
Assist in supporting LANs, WANs, network segments, Internet, and intranet systems
Assist in maintaining network and system security

Support Desk Requirements and Qualifications

Bachelor degree in Computer Sciences, Technology or relevant experience
Microsoft O365 Tenant Administration
Specific experience in various Windows PC Operating Systems
Specific experience with Microsoft Server Operating Systems 2008R2 to 2012 R2, 2016, 2019 and Microsoft Exchange Server 2010, 2013, 2016, 2019
Including Active Directory, DNS, DHCP and Group Policies
Exchange email and database admin
Experience with Cisco ASA and WatchGuard firewall technology, VPNs, Access Rules, NAT
Experience with Cisco switching, VLANs, and routing
Experience with Microsoft and VMware hypervisors
Experience in wireless technologies/security
Experience with ESET Security Systems
Specific experience with Veeam and Datto Backup Solutions
Experience with iSCSI SANS; Dell EQ, HPE Nimble and NetApp knowledge is a plus
Experience with ConnectWise Automate RMM scripting and patch management
Cisco and CompTIA certifications is a plus

Support, Troubleshooting, Customer service, Windows 10

About TEKsystems:
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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