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We got a new job details in MealTime & they are Hiring Candidates for Customer Support Analyst
Job Details
Company Name : MealTime
Company Location : Vancouver, WA 98665
Job Position : Customer Support Analyst
Job Category : Jobs in Washington
Job Description :
Harris Computer Systems is seeking a Customer Support Analyst for the School Nutrition Division. We are searching for a bright, positive, and energetic person to join our company in the role of Customer Support Analyst. In this role, you will have direct day-to-day contact with our current customers and will be responsible for resolving a wide variety of issues in their software solutions. This is a very important role within our company, and we are looking for someone who can help make a difference in our division and show our customers that our primary focus is their overall satisfaction.
Job Duties & Responsibilities
Diagnose software and hardware malfunctions and work with members of the Support team to quickly identify and help resolve problems
Respond quickly and efficiently to incoming customer phone calls and emails
Develop sufficient product knowledge to handle front line and escalated support calls
Develop sufficient product knowledge to provide end user training sessions during new client and install-based implementations
Resolve tech support customer care/service-related issues and contribute towards improving overall customer service and satisfaction.
Thoroughly document client interactions and tasks in a CRM system
Provide excellent customer service while working with a client base of varied degrees of computer knowledge and skill level
Manage and deliver on multiple support tickets at the same time
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