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We got a new job details in Team Travel Source & they are Hiring Candidates for Account Manager – Sports Housing
Company Name : Team Travel Source
Company Location : Louisville, KY 40243
Job Position : Account Manager – Sports Housing
Job Category : Jobs in Kentucky
Job Description :
Position: Account Manager
Location: Louisville, KY
Company Overview: Team Travel Source is the new era in the sports housing industry! We are highly respected in the industry by hotels, CVBs and tournament directors. Our clients include USA Volleyball, USA Field Hockey, several large cheerleading companies, multiple lacrosse tournament companies and many other sports-focused event producers. Our company consists of customer-focused, creative and motivated employees. We are in search of talented, dedicated and driven individuals to help fill positions in our growing company. We currently have two offices located in Louisville, KY and Millersville, MD.
General Job Overview:
The Account Manager will work with designated clients and work to meet the financial and service goals of their assigned partners/clients. Your main responsibility will be to oversee your assigned accounts from top to bottom. You will be the client’s main point of contact at Team Travel Source and will work with them to create a strategic plan to increase their housing revenue. This includes creating RFPs and contracts, traveling for site visits, if necessary, managing inventory and working closely with the Team Relations and Customer Relations Departments to ensure our clients and their teams are receiving the service they deserve. Account Managers are responsible for constant communication with their clients pre-event, during the event and after the event. The Account Manager will be 100% responsible for all operations connected with their assigned client/partners. They will act as an extension of the client/partner’s company. This position requires tremendous people skills as they will work with many partners and creatively facilitate their needs as well as many different hotels, CVBs and Sports Commissions. The position requires a detailed, multitasker, well-rounded, customer service orientated individual with strengths in both the operational and sales aspects.
Duties and Responsibilities:
Handle all things related to assigned accounts.
Work on specific projects or initiatives as assigned.
Conduct strategic meetings with assigned clients to obtain a full understanding of all events and the housing needs for assigned events.
Strategically create and send out the hotel RFP to include all requests from the client.
Evaluate RFPs and negotiate when necessary to decide which properties to contract.
Contract the selected properties.
Assist and oversee entry of all executed contracts into the online reservation system and company OMS.
Work with the Hotel Relations & Marketing Teams to set up the online booking portal that is customized to each client and assist in getting the event housing reservation site launched.
Secure additional rooms as needed.
Continuously monitor hotel pick-up and communicate with hotels, CVBs and the partner clients as necessary.
Work with the client and the Team Relations Specialists to make sure all team room blocks are being set up effectively and necessary information is readily available. Make sure this remains a proactive process. Be available to handle any escalations that come from this department.
Work with marketing team to create marketing pieces for each event to target potential teams and/or to promote client products/service via email campaigns, social media, etc.
Communicate all important information to the TTS Customer Service department and assist with any Customer Relations escalations.
Prepare for and conduct regularly scheduled meetings with assigned clients and regularly communicate with our partners regarding their pick-up, housing concerns, etc.
Conduct event wrap-up meetings and/or reports as directed.
Participate in team strategy meetings regarding the team’s accounts.
Participate in sales meetings as necessary to explain our services and obtain new clients/partners for TTS.
Answer phones to assist with all individual and partner needs and/or general company calls as demand requires.
Provide extremely personal and friendly customer service to each TTS customer.
Travel to conferences, site visits, training meetings and events as necessary to meet and assist our partners.
Other duties as needed.
Assist other employees as necessary. TTS promotes a teamwork environment.
Must have patience with all customers and provide assistance in a genuine caring manner.
Must be EXCELLENT at customer service. Must have a very POSITIVE demeanor and always act in a PROFESSIONAL manner when dealing with a customer.
Pleasant phone voice.
Ability to manage challenging situations, respond promptly to client needs, answers all client requests in a timely manner and develop solutions to real-time problems.
Strength in multi-tasking – Must be able to handle multiple phones, projects and tasks at once.
Detailed orientated – Requires proper tracking, note taking and reporting.
Strong organizational skills required.
Deadline driven – Must meet all deadlines and goals.
Good communication skills – Must be a good communicator.
Must be a self-starter/independent worker.
Ability to balance individual and team responsibilities. Must be willing to show openness and acceptance to others, welcome feedback and support the company’s efforts to succeed as a whole.
Abilities and Experiences:
Experience as a sports event producer, hotel sales or event management, convention and business bureau, housing company, sports commission or NGB is a positive but not required.
Experience with Microsoft Word, Outlook and Excel is a must.
Customer Service experience a benefit.
Sports experience is helpful but not required.
Salary and benefits commensurate to education and experience.
This job may require a non-compete agreement to be signed as a condition of employment.
Job Type: Full-time
Pay: From $40,000.00 per year
Paid time off
8 hour shift
Monday to Friday
Supplemental pay types:
Ability to commute/relocate:
Louisville, KY 40243: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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