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Client Services Representative job vacancy in Eurofins USA BioPharma Services – Jobs in Michigan

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We got a new job details in Eurofins USA BioPharma Services & they are Hiring Candidates for Client Services Representative

Job Details
Company Name :
Eurofins USA BioPharma Services
Company Location :
Portage, MI
Job Position :
Client Services Representative
Job Category :
Jobs in Michigan

Job Description :
Company Description
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.
 In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description
Are you good with customers? Enjoy building long-term relationships with customers and colleagues? Enjoy problem solving? Looking for a career with a stable company that will allow you to grow and develop as a person and a professional? Consider joining Eurofins as a Client Service Representative.

Serve as the primary communication link between the client and laboratory operations
Answer emails and phone calls from client contacts or laboratory and internal support personnel to provide quick resolution of issues and questions in order to facilitate the receipt, entry, testing, reporting and billing of routine testing samples
Interpret and communicate technical information and manage stakeholder requirements
Manage client expectations- provide client with project updates, project related financial updates, and obtain feedback on implementation of work scope
Make appropriate actions and escalate to appropriate ELLI and client management as needed if services deviate from expectations
Work in a team-based environment to meet department and company goals.
Support sales efforts in the bid process to gain repeat, and/or new, long-term business as needed
Work seamlessly with Business Development team to onboard opportunities and set projects up for successful execution

Basic Minimum Qualifications

Excellent communication skills- with oral and written
Strong organizational skills and attention to detail
A strong desire to learn. Eurofins offers a comprehensive training program for this position
Ability to prioritize work autonomously
Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies
Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
Minimum of high school diploma or equivalent, college degree or currently pursuing preferred
Authorization to work in the United States indefinitely without restriction or sponsorship

The Ideal Candidate will Possess:

Prior customer service experience in a scientific field, preferably in a GMP or Pharmaceutical environment.
Computer skills- Experience utilizing MS Office including Word, Excel, and Outlook. Experience utilizing a Laboratory Information Management System (LIMS) and/or Case Management Software is a plus.

Additional Information
Position is full-time, Monday – Friday 8:00am – 5:00pm. Candidates currently living within a commutable distance of Portage, Mi are encouraged to apply.

Excellent full time benefits including comprehensive medical coverage, dental, and vision options
Life and disability insurance
401(k) with company match
Paid vacation and holidays

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

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