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We got a new job details in Kellogg Company & they are Hiring Candidates for Customer Service Analyst – Foreign Trade
Job Details
Company Name : Kellogg Company
Company Location : Kentwood, MI 49512
Job Position : Customer Service Analyst – Foreign Trade
Job Category : Jobs in Michigan
Job Description :
Customer Service Analyst
In the role of Customer Service Analyst, you will be a key part of the Kellogg Company’s success! As a part of the great Kellogg community, you will bring your expert eye for detail as you will be performing diverse work activities included in the end-to-end Order to Delivery (OTD) process. Bring your passion for excellence and continuous improvement mindset, as you’ll challenge current processes and drive business value. We play to win!
At GBS, our focus is on improving processes, saving the company time and money, and supporting Kellogg North America. Plan on getting recognized and rewarded for your hard work. With multiple work streams and teams to collaborate with and learn about, your opportunity for growth is endless!
HERE’S A TASTE OF WHAT YOU’LL BE DOING
Customer Service & Collaboration: A key ingredient is our team’s commitment to working collaboratively with our business partners to help us meet objectives. We’re relying on you to bring your strong focus to the customer, as you’ll create a seamless and satisfying internal and external customer experience for all interactions with the OTD team. You’ll be accountable to partner with internal and external customers at all levels, including senior management to identify trends, perform root cause analysis, and provide solutions to reduce transportation issues.
Problem Resolution: You’ll drive for success as you’ll facilitate OTD problem resolution within your loads. You’ll use your strong attention to detail and accuracy to ensure consistent application and adherence to our OTD policies, including adherence to GAAP, SOX, and audit requirements.
Continuous Improvement: Our team is continually moving towards progress. You’ll be relied upon to identify continuous improvement opportunities, challenge the norm, and being innovative to drive efficiencies and decrease costs. You’ll be accountable to consistently meet compliance measures and adhere to service level agreements. You’ll be instrumental in achieving and sustaining best practices in effectiveness, quality delivery, and efficiency within a strong internal control framework.
YOUR RECIPE FOR SUCCESS
Required:
High School Diploma or General Equivalency (GED) and strong related experience.
Knowledge of Export Administration Regulations (EAR)Customer relationship management experience
Customer relationship management experience.
Computer skills, including experience with ERP systems and MS Office.
Strong knowledge of collections, deductions, and/or customer service.
Excellent verbal and written communication skills.
Deep analytical and problem-solving skills.
Strong negotiation and decision-making skills.
WHAT’S NEXT
After you apply, your application will be reviewed by a real recruiter – not a bot. This means it could take us a little while to get back with you so watch your inbox for updates. In the meantime, visit our How We Hire page to get insights into our hiring process and how to best prepare for a Kellogg interview.
If we can help you with a reasonable accommodation throughout the application or hiring process, please [email protected]
ABOUT KELLOGG COMPANY
Kellogg Company is a multibillion-dollar company with over 30 thousand employees all over the globe. We are proud to make delicious foods that people love – foods that you grew up with like Frosted Flakes, Cheez It, Eggo, Pop-Tarts, Crunchy Nut, Pringles, as well as innovative foods such as MorningStar Farms, RX bar, and Noodles. Our KValues and BetterDays commitments are at the core of who we are, what we believe and what brings us together. We’re proud to say we’ve been awarded with Fortune’s “World’s Most Admired Companies”, DiversityInc’s “Top 50 Companies for Diversity”, Newsweek’s “Most Loved Workplaces”, and many more awards that you can check out here.
Equity, Diversity, and Inclusion has been part of our DNA since the beginning. Clearly stated in our Code of Ethics “we have respect for individuals of all backgrounds, capability and opinions.” We believe that equity is more than leveling the playing field. It is making sure barriers, both tangible and intangible, are removed. Interested in the numbers? We hold ourselves accountable with our yearly Features report.
Kellogg is proud to offer industry competitive Total Health benefits (Physical, Financial, Emotional, and Social) that vary depending on region and type of role. Be sure to ask your recruiter for more information!
THE FINER PRINT
The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.
Kellogg Company is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.
Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this link.
Let’s create the future of food,
Kellogg Recruitment
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