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Customer Service Representative (2nd Shift) job vacancy in ReliableRelamping – Jobs in Michigan

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We got a new job details in ReliableRelamping & they are Hiring Candidates for Customer Service Representative (2nd Shift)

Job Details
Company Name :
ReliableRelamping
Company Location :
Saranac, MI 48881
Job Position :
Customer Service Representative (2nd Shift)
Job Category :
Jobs in Michigan

Job Description :
SECOND SHIFT – CSR Customer Service Representative

The
SECOND SHIFT
Customer Service Representative will be responsible for answering product and service questions and suggesting information about other products and services. Additionally, process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Requires a high school diploma or equivalent and 1-3 years of experience in the field or in a related area. Must have knowledge of commonly used concepts, practices and procedures within this particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. The target is to ensure excellent service standards and maintain high customer satisfaction.

Job functions:

Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer’s needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide solutions and alternatives and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Cancel or upgrade accounts
Advise on company information
Place or cancel orders
Act as the company gatekeeper
Utilize computer technology to handle high call volumes
Work with manager to ensure proper customer service is being delivered
Close out or open call records
Compile reports on overall customer satisfaction
Handle changes in policies or renewals
Resolve customer complaints via phone, email or mail

Requirements:

Proven customer support experience
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize and manage time effectively
High school diploma or equivalent; college degree preferred

Customer service representative top skills & proficiencies:

Customer Service
Documentation Skills
Listening Skills
Phone Skills
Positive Attitude
Attention to Detail
Analysis
Problem Solving
Organizational Skills
Ability to Work Under Pressure
Computer Skill (Including Excel and QuickBooks)

Regarding Our Team:

Our employees are dedicated to our customers’ needs and strive to maintain an open and friendly culture for everyone.

Human potential is the most powerful force for progress and success. We are all passionate about our individual set of skills that collectively come together to form a multi-dimensional presence. From our diverse workforce to our engaging management, we strive to maintain an open and friendly culture for everyone.

Reliable Relamping is committed to continued growth while still preserving the family feel within our own ranks. You will find our team trusting, engaging, respectful and even fun. We are committed to providing an experience that is inclusive, equitable and kind. While some of us may be more autonomous and spread across the midwest, we are and always will be One Family.

Does this sound like the environment for you? Apply Now!!

About ReliableRelamping:

ABOUTReliable Relamping, Inc. was founded to provide turnkey solutions for the lighting maintenance needs of various facilities, ranging from manufacturers to large national retailers. From the small beginnings of one truck and five employees, Reliable Relamping, Inc. has grown into a national lighting provider. With more than 150 employees, 40 lighting vehicles, and 60 aerial lifts, we are thoroughly equipped to supply customers of any size with quality lighting services.Our many services offered include Electrical Services, Group Relamp, Scheduled Lighting Maintenance, Retrofitting, LED & Exit Sign Retrofitting, Lamp Recycling, and other electrical lighting projects. Today, our customers range from regional to national retailers, including 6 of the top 30 U.S. retailers. We currently provide service to over 1300 locations covering the Midwest region and an additional 200 locations across the nation.

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