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We got a new job details in Reliable Architectural Metals Co. (RAMCO) & they are Hiring Candidates for Customer Service Representative
Company Name : Reliable Architectural Metals Co. (RAMCO)
Company Location : 9751 Erwin St, Detroit, MI 48213
Job Position : Customer Service Representative
Job Category : Jobs in Michigan
Job Description :
The ideal candidate would have previous experience in the commercial storefront glazing industry. Should have a solid understanding of aluminum commercial doors and frames, commercial storefront and curtain wall materials, windows, hardware, and glass.
Receive and process customer request for product pricing from take-offs, architectural blueprints, specifications, lists, internally generated information, and other documentation and properly accommodate such items and/or pass them along to associated project manager.
Receive and process customer orders, material returns, change orders, and/or cancellations and properly accommodate such items and/or pass them along to associated project manager.
Provide product availability and information to customers as needed.
Hand and computer-generated calculations.
Perform effective communication to the customer base for quoting, project coordination, and delivery.
Answer phones and provide friendly support or direction as needed.
Assist in filing of paperwork and manage the in/out flow of paperwork through typical routine processes.
Assist in scheduling UPS and LTL freight shipments through online broker
Process PO request for miscellaneous items upon request.
Excellent written and verbal communication skills
Ability to multi-task, organize, and prioritize work
Previous field or office knowledge of commercial storefront industry
Only full-time employees eligible
Typical end time:
Typical start time:
Job Type: Full-time
Salary: $45,000.00 – $55,000.00 per year
Paid time off
8 hour shift
Monday to Friday
Supplemental pay types:
COVID-19 considerations:No mask required for customer or employees, PPE provided by company if requested, promoted curbside customer pick ups, regularly sanitized common areas
Work Location: One location
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