Customer Service Specialist 2, Federal Way job vacancy in Washington’s Lottery – Jobs in Washington

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We got a new job details in Washington’s Lottery & they are Hiring Candidates for Customer Service Specialist 2, Federal Way

Job Details
Company Name : Washington’s Lottery
Company Location : Federal Way, WA
Job Position : Customer Service Specialist 2, Federal Way
Job Category : Jobs in Washington

Job Description :
Description

We make Imagination happen. Not often does an opportunity come around where every single day at work you get to inspire dreams, have fun and do good. But that’s exactly what we’re all about. For more than 40 years, we’ve been enriching the imaginations of Washingtonians by helping them imagine all the possibilities of what they could do if they won. We’ve also been giving back to the state in more ways than you may realize. From the student who receives a college grant, to the convenience store owner supporting their family, to the fans who cheer for their favorite team at the state’s premier stadium and exhibition center; we’ve given billions to players and beneficiaries across the state over the years.

When it comes right down to it, we don’t just sell amazing games that give people a chance to dream, we also do good. Because doing good is good to do.

Be a part of the fun by joining Washington’s Lottery. Benefits that matter:

We support a powerful mission – to offer games of chance with integrity and imagination to maximize beneficiary contributions.
Work in an organization unlike any other in state government where creativity, ideas, fun, and passion are the order of the day.
Work in an organization that is committed to embedding the values of diversity, equity, and inclusion into all aspects of our work.
Work-Life Balance – We have flexible hours that let you put in a good day’s work, while still giving you time for your life outside of this awesome job.
A Tuition Reimbursement Program that encourages employees to continue their individual growth.
You will have the opportunity to make important impacts across all parts of the organization. A modernized workplace that promotes efficiency, utilizes new technology, and encourages collaboration
Always an awesome time – You’ll get to help out at selling events like the Seahawks Playoffs and Seattle Kraken celebrations. And, you’ll always have fun when you take part in the big jackpot winner celebrations and game launch events that happen throughout the year.

Per Governor Inslee’s
Proclamation 21-14
(Download PDF reader)
, state employees must be fully vaccinated. Please note that any offer of employment is contingent upon you providing verification of your vaccine status, having an approved medical accommodation, or having an approved religious accommodation. No start date will be approved until you have either verified your vaccine status or have an approved accommodation.

This position requires you to perform work on-site at a Lottery facility.

This position also recieves King County premium pay, which is an additional 5% added to the base salary.

The current location for this position is Federal Way. Planning is underway to relocate this office to South Center Mall. The timeframe for the move is to be determined but is anticipated to be approximately mid- to late-2023.

Duties

Do you enjoy interacting with customers and players? Do you thrive working in a team environment? Can you imagine yourself celebrating a winning experience with one of our players? These are a few of the fun things our Customer Service Specialist gets to experience. If this sounds appealing, apply today!

As a Customer Service Specialist with Washington’s Lottery, you will provide direct customer assistance to our retailers, players, and winners by telephone and in person. You will respond to a wide variety of complex questions and problems, ranging from explaining how to play Lottery games to assisting retailers with misprinted tickets, changing their bank account information, and running various inventory and sales reports.

Some of the duties performed by the Customer Service Specialist 2 include:

Assist customers at counter or on the phone.
Resolve problems and respond to inquiries from customers, retailers, and the general.
Explain current promotions and how to play Lottery games.
Process prize payments while assisting winners with claim procedures and requirements.
Interpret and explain policies, procedures, RCWs, WACs, and laws pertaining to Lottery.
Maintain and be responsible for regional warehouse with incoming deliveries and inventory
Manage signage and in-counter dispenser requests for District Sales Representatives and Lottery retailers.

Qualifications

We are looking for someone who has two years of experience providing assistance to clients or customers regarding inquiries, complaints or problems. Relevant eduation may be substituted year for year, for experience.

Our ideal candidate will have one to three years of experience in a position in which a major duty involved the following (experience may be gained concurrently):

Reading, comprehending, interpreting, and retaining information from written material, including rules, regulations, RCWs, or WACs
Explaining complex or technical information regarding rules, rights, regulations, policies, procedures, programs, or services to answer questions, resolve problems, communicate decisions or actions, etc.
Independently performing 3 or more of the following functions using a computer: (1) use a computer keyboard well enough to send and receive email, (2) use a computer with a Windows environment, (3) find information on the Internet, (4) perform basic search functions, and (5) view calendars and schedule appointments using electronic calendars.
Multi-tasking in an office environment.
And the following skills and abilities:

Experience providing direct customer assistance in a complex, fast-paced environment by telephone and in person.
The ability to maintain a pleasant, patient, respectful, and professional demeanor at all times.
The ability to maintain knowledge of complex systems and rules in order to understand issues andrespond to questions and concerns appropriately and without undue delay.
A work history of being prompt and dependable.
Able and willing to work 8 a.m. to 5 p.m. Monday through Friday and work in a team environment tomaintain minimum staffing levels at all times.
Able to lift up to 40 pounds and pull/push a pallet jack. Able to move and relocate heavy and awkwardly sized objects and use a step stool.
Willingness to deal patiently with problems and complaints and to remain courteous when faced with difficult or angry people.
The ability to read, write, translate, interpret, and/or communicate complex data.

How to Apply

If you are viewing this job announcement online, click Apply above.
If you received a printed copy of this job announcement:
1. Go to www.careers.wa.gov
2. Click Look for Jobs
3. Click on Filter, then Department, select Washington’s Lottery
4. Click on Customer Service Specialist – Federal Way
5. Click Apply

Please attach a Cover Letter to your on-line application (through the Add Attachment(s) field). A resume will not substitute for the “work experience” section of the application.
Applications with comments such as “see attachments” in the supplemental question responses will be considered incomplete.

Application review will begin immediately. We reserve the right and may exercise the option to make a hiring decision at any time. It will be to the applicant’s advantage to submit materials as soon as possible.
If you have any questions or need further information, please call (360) 890-2856.

Supplemental Information

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
Employees of the Lottery and their family members who reside in the same household are precluded by law from participating in the Lottery games. In addition, family members who live in the employee’s household may not be employed by a Lottery vendor.
Washington’s Lottery Headquarters building is a chemical-free/scent-free environment. Employees are expected to refrain from the use of scented products when at Headquarters.

We value diversity and inclusion and are committed to providing equal employment opportunity. We do not discriminate on the basis of race, creed, color, national origin, sex, sexual orientation/gender identity, age, disability, use of a guide dog or trained service animal due to a disability, familial status, marital status, honorably discharged veteran and military status, or status as a breastfeeding mother. Persons needing accommodation in the application/testing process or this announcement in an alternative format may call Human Resources at (360) 890-2856. Applicants who are deaf or hard of hearing may call (360) 810-2849 for assistance.