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We got a new job details in Hilton Garden Inn Lansing West & they are Hiring Candidates for Front Office Supervisor
Company Name : Hilton Garden Inn Lansing West
Company Location : Lansing, MI 48917
Job Position : Front Office Supervisor
Job Category : Jobs in Michigan
Job Description :
At the Hilton Garden Inn Lansing West we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Hilton Garden Inn Lansing West can mean for you!
The Hilton Garden Inn Lansing West, professionally managed by Pyramid Global Hospitality, is currently seeking a service and detail oriented Front Office Supervisor to lead its front desk team.
The Front Office Supervisor provides guidance and leadership as the lead front desk agent while ensuring consistent quality guest service is delivered.
Additional responsibilities include:
Effictively communicate verbally and in writing to provide clear direction to staff
Monitor lobby traffic and make staffing adjustments accordingly
Greet guests immediately with a friendly and sincere welcome.
Serve as a role model for front desk agents and other employees.
Resolve guest complaints by conducting thorough research of the situation and the most effective solutions.
Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situation.
The successful applicant will have prior front desk experience, preferably in a hotel environment. Prior supervisory experience preferred.
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