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Member Relations – Electric Generalist job vacancy in Pierce Pepin Cooperative Services – Jobs in Wisconsin

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We got a new job details in Pierce Pepin Cooperative Services & they are Hiring Candidates for Member Relations – Electric Generalist

Job Details
Company Name :
Pierce Pepin Cooperative Services
Company Location :
Ellsworth, WI 54011
Job Position :
Member Relations – Electric Generalist
Job Category :
Jobs in wisconsin

Job Description :
Pierce Pepin Cooperative Services (PPCS) is looking to hire a Member Relations Representative to provide direct assistance to members and customers through phone calls, emails, and in person for PPCS and SwiftCurrent Connect. This position will provide backup systems for multiple processes including billing, payments, and disconnections. This position has the responsibility of handling member inquiries, accurately processing payments, answering telephones, generating correspondence, supporting administrative duties, as well as providing exceptional customer service.
Responsibilities Include:

Discus the services provided to Pierce Pepin Cooperative Services members and SwiftCurrent Connect customers through various methods to provide accurate information.

Perform service order functions such as change of service, new service locations, add service to existing location, and other miscellaneous orders.

Responds courteously and efficiently to members and customer inquiries via telephone, in person, by email and mail, resolving problems, making necessary adjustments, and furnishing historical usage information.
Maintain updated files for account transfers, disconnects and reconnects.

Be proficient in billing practices to assist and provide coverage for any billing processes for electric and internet accounts.

Provide backup for the collections and disconnect for non-payment account processes. This will include providing after hours on call services for at least one disconnection process per month and provide backup as needed to cover vacation or other leaves of absence.

Accurately post and credit member/customer payments.

Provide other general administrative duties and backup for other positions within the Cooperative.

Complete Job Description Posted: https://piercepepin.coop/careers-ppcs
To apply, candidates must send their resume to:
Charity Lubich
Vice President, Member Relations & Human Resources
Pierce Pepin Cooperative Services
PO Box 420
Ellsworth, WI 54011
Job Type: Full-time
Pay: $18.00 – $22.00 per hour

401(k) matching
Dental insurance
Disability insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance


Day shift
Monday to Friday

Ability to commute/relocate:

Ellsworth, WI: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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