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We got a new job details in The Key & they are Hiring Candidates for Regional Recruiting and Care Ambassador Team Manager
Job Details
Company Name : The Key
Company Location : Milwaukee, WI 53226
Job Position : Regional Recruiting and Care Ambassador Team Manager
Job Category : Jobs in wisconsin
Job Description :
For nearly 20 years, TheKey (formerly Home Care Assistance) has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. View our
video
to learn more about TheKey.
Understanding home care state regulations, and TheKey policies and procedures
Mangement of the Caregiver Ambassador and Caregiver Recruting team within the designate region
Ensuring that the team creates an environment in which our caregivers have a great experience with TheKey. This will include utilizing best practices to coach and guide office employees in appropriate communication with caregivers and development of positive employee relations environment; maintain team stability with fostering a positive working environment
Coordinating requests for field deliveries of PPE supplies and coordinate with COVID-19 team
Serving as point of contact with the Caregiver Experience team to ensure response to concerns in communications and/or troubleshooting when trying to resource assistance from benefits, payroll, workers compensation or corporate human resources
As needed periodically overseeing audits to ensure ongoing compliance is up to date
Ensures compliance with employment laws and regulations for hiring processes
Monitors key recruitment metrics to identify and resolve issues affecting recruiting procedures
Documenting incoming concerns and complaints so that they can be tracked and reported to management; identify trends and offer suggestions for training or other interventions to reduce concerns and complaints
As needed, coordinating with IT to find resolution to employee barriers with technology
Providing excellent customer service and responsiveness to local teams in their efforts to follow state and federal laws in their work with employees; serving as mentor and coach to local team members for caregiver employee relations issues
Maintaining caregiver retention and allow for 60%+ minimum over six months of active scheduled/working hours; lead initiatives for caregiver retention, development and satisfaction
Works with team to ensure that we maximize our HR advertising dollars while maximizing candidate flow to reduce time to hire
Understanding client and caregiver scheduling including educating on the importance of accuracy in schedules, rates, personnel and care notes, meeting payroll and billing deadlines
Providing guidance to teams as needed in ways to reduce overtime/bonuses in scheduling
Analyzing data to ensure conversion rate/billable shifts post hire are meeting standards
Ensuring compliance with all labor and home care regulations, where applicable, and partnering closely with the HR team for issues as needed, workers compensation, etc
Additional duties as assigned
Benefits for full time employees
Medical/Dental/Vision Insurance
Life Insurance
Health Savings Account
Flexible Spending Account
401(k) Matching
Employee Assistance Program
Flexible PTO Plan
Pet Insurance
TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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