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Wednesday, May 31, 2023

Reservation Agent job vacancy in Northern Quest Resort & Casino – Jobs in Washington

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We got a new job details in Northern Quest Resort & Casino & they are Hiring Candidates for Reservation Agent

Job Details
Company Name :
Northern Quest Resort & Casino
Company Location :
Airway Heights, WA 99001
Job Position :
Reservation Agent
Job Category :
Jobs in Washington

Job Description :
Hiring BonusThis position qualifies for our NEW TEAM MEMBER HIRING BONUS UP TO 600$ EXTRA IN CASH BENEFITS for your first 90 days of employment with us here at NQRC. Ask for detailsJob Description

Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Resort and Casino Policies and Procedures.
Answer all telephones within three rings.
Presents a friendly, professional non-rushed approach when answering phones. Follows proper phone etiquette and consistently provides a first class guest experience.
Fluent understanding of the organizations departments allowing for accurately guided call transfers.
Obtains any information necessary to assist the guest quickly, accurately, and pleasantly.
Answers guest questions about the Resort and local area or inquiries pertaining to casino services; hotel services; spa and salon services; and travel directions.
Maintains a positive upbeat attitude, being highly “in tune” to guest questions and needs. Works to ensure that guest inquiries, concerns, or complaints are properly handled. Anticipates the guest’s needs.
Monitors the perpetual inventory of rooms to be sold at all times.
Work with the hotel reservation computer system to maintain up-to-the-minute accurate reservation information on all guests.
Use proper interpersonal skills when dealing with customers and other Team Members.
Works as a team with other Team Members to maintain the best service standards available.
Performs accurate, live wakeup calls in a timely manner.
Accept and accurately process guest credit card information, tournament registration and gift card purchases.
Accepts all paging requests, deliver pages in a professional tone of voice.
Successfully answers guest inquiries. Is knowledgeable of the total Resort’s facilities. Up sells and suggests the use of the hotel’s outlets and services.
Maintain Four Star/Four Diamond service standards.
Accurately wrap up all Reservation calls.
Record Guest information accurately and prevent the creation of duplicate profiles.
Fulfill any reasonable work requested by a Manager or Supervisor, completing accurately and in a timely manner.
Knowledgeable of all gaming, hotel, and spa and salon amenities and terminology.
Share information with other departments to facilitate their successful performance.
Ensure guest confidentiality standards are followed.
Have knowledge of the Camas Club and its policies and procedures.
Ensure guest confidentiality standards are followed.
Follow call scripting developed by Management staff and maintain proper call control.
Responsible for maintaining a good attendance record.
Ensure control/protection of company assets.
May be required to be a panelist for the Internal Review Hearings.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.
This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned

Education, Experience & Other Requirements

High school diploma or general education degree (GED)
Three to six months related experience and or/training; 1-2 years related college courses a plus.
Experience in a four star/four diamond hotel preferred.
Payment Card Industry Training
Job offer contingent upon successful completion of background check and pre-employment screening.

Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation.Kalispel Hospitality: Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.
RequiredProblem solvingIntermediate
Organizational SkillsIntermediate
MS OfficeIntermediate
Equipment OperationIntermediate
Preform Basic/ComplexMathIntermediate
Job Type: Full-time

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